Apple users with Candy Crush Saga app versions older than 1.168 may have noticed a new option to sign in to the game using Apple.
How can I get my progress back?
If you previously signed in to the game with either a King account or Facebook, and then signed in using Apple, your game progress and Gold Bars will have disappeared. But don't worry!
Your progress and Gold Bars are still safely backed up to your King or Facebook account. To access them again, simply log out of Apple and log back in to whichever account type you used before (King or Facebook).
Why did this happen?
Apple Sign-In is a new type of account, that is not linked to either King or Facebook accounts. Therefore if you sign in with Apple, you create a brand new, completely separate account.
This is fine if you're a new player who has just started! However, if you previously signed in with King or Facebook, you'll be back at level 1 when you sign in for the first time with Apple.
Your level progress and Gold Bars are still safe, and you can access them by signing out of Apple and back into your King or Facebook account.
What can I do?
To reduce the chances of this happening in your game and to retain your player profile information when using Apple ID, please update your game to version 1.168 (minimum).